The Journal of Management and Development Studies is an annual, ONLINE, open access, peer-reviewed journal in English that covers original researches in broad areas of disciplines, including Environment and Natural Resources Management, Agriculture, Land Valuation, Health Sciences, Public Management, Research and Development Management, Social Work and Entrepreneurship. It also publishes notes and reviews on relevant and timely subjects on management and development. The Journal of Management and Development Studies aims to cater to global or international readership, thus the broad composition of its Board of Editors and Reviewers. One volume a year may be published but supplements may be issued anytime as necessary.
The Journal of Management and Development Studies (JMDS) is the official scientific online journal of the Faculty of Management and Development Studies (FMDS) of the UP Open University (UPOU). It started as the FMDS Research Bulletin, which was launched in 2012.
Volume 5 January-December 2016
Online ISSN: 2350-8434
Table of Contents
Assessing the Citizen's Charter Formulation and Implementation at the Bureau of Customs Port of Clark and the Clark Development Corporation
Susan T. Bacud, University Researcher, UP Los Banos Ricardo T. Bagarinao, Professor, UP Open University Nestor T. Baguinon, Retired Professor, UP Los Banos Rene B. Borromeo, Senior Lecturer, UP Open University Merites M. Buot, Associate Professor, UP Los Banos Inocencio E. Buot, Jr., Professor, UP Los Banos Melanie M. Reyes-Carambas, Senior Lecturer, UP Open University Maribec A. Campos, Senior Lecturer, UP Open University Susan Janette G. Ealdama, PhD Candidate, UP Diliman Rizalita R. Edpalina, Kanazawa University Jabez Joshua M. Flores, PhD Student, UP Los Banos Jingky Lozano-Kuhne, Senior Lecturer, UP Open University Aurora V. Lacaste, Assistant Professor, UP Open University Epifania Melba L. Manapol, Senior Lecturer, UP Open University Sherry B. Marasigan, Assistant Professor, UP Los Banos Ramon Manuel T. Nisperos, Senior Lecturer, UP Open University Maria Ana T. Quimbo, Professor, UP Los Banos Jaine C. Reyes, Associate Professor, UP Los Banos Josefina C. Tayag, Professorial Lecturer, UP Open University